Refund Policy

This page sets out how cancellations, refunds and credits work for Kummera's services. It's written in plain English on purpose. If anything is unclear, ask before you book.

Monthly services

Coaching, mentoring and social media management are billed monthly in advance. You can cancel with 30 days' written notice, and the arrangement ends at the close of the paid period. We don't refund part-months, because the time has already been set aside for you.

Courses, webinars and workshops

Cancel more than 14 days before a session and you'll get a full refund. Cancel within 14 days and we'll move you to the next available date instead, or issue a credit you can use against any other Kummera service within twelve months.

One-off projects and builds

Booking systems, automation builds and brand projects are paid in two parts: a deposit to start, and the balance on delivery. The deposit covers the work already booked in, so it isn't refundable once the project has started. If we haven't started, the deposit is returned in full.

If something goes wrong

If we deliver something that doesn't match what we agreed, tell us within 14 days. We'll put it right, redo the work, or refund that part of the fee, your choice.

How to request a refund

Email info@kummera.co.uk with your business name and the date of the payment. We reply within five working days, and approved refunds are returned to the original payment method within 10 working days.